Business travel and Future of Work Summit

Original DAte: March 17, 2021


A recap of the event’s key insights and learnings from top executives.

Get the Report

Our Summit

Before the pandemic, the multi-trillion dollar business travel sector was set to experience a dramatic digital transformation, and then the world came to a standstill. With lions of business like Bill Gates proclaiming 50 percent of business travel and over 30 percent of days in the office will go away, and that the single-meeting trip is over, what will the corporate travel sector even look like post-crisis as the future of work and companies goes increasingly digital? With such a vast business landscape, in reality, people still fly in for vital meetings and essential work, but where will they book, how will expectations and preferences shift, and what will spending policies dictate as the world defines the new norms of doing business?

Join Skift editors, analysts, and special guests for frank conversations and predictions from leaders on the future of work and business travel, as well as how travel can best service the rapidly changing needs of companies. We will cover the big questions facing this sector:

  • When might demand for corporate travel return across the globe and where will it come from? 
  • Is the future of work and corporate travel now hinged on the future of meetings for an increasingly distributed workforce? 
  • With volumes down, how will competitive pricing and services be impacted in managed travel?
  • Is the divide between legacy TMCs and new tech platforms growing wider? 
  • Will commercial models see a core shift in a world where global crises occur more often? 
  • For suppliers, will a flood of new demand in 2021 bring back higher rates and margins? 
  • For buyers, what’s the new face of their role as employees go remote and safety is even more paramount? 
  • What do buyers want from TMCs and where are they looking for the best value and services post-crisis?
  • How will the hospitality sector transform to adapt to the future business traveler and evolving needs of meeting professionals? 
  • Will technology usurp the value of services in differentiating travel buying? 


AGENDA & Topics

Wednesday, March 17th

11:00 AM


11:05 AM

How Will TMCs Rebound and Adapt to Business Travel’s New Needs?

Paul Abbott

American Express Global Business Travel


Matthew Parsons – Corporate Travel Editor
11:25 AM

Rebuilding Trust and Tracking Growth as the Industry Recovers

Ariane Gorin

Expedia Business Services
Group President


Dennis Schaal – Founding Editor, Executive Editor
11:45 AM

How Hospitality Will Evolve to Meet the Future of Work

Rafael Museri

CEO & Co-Founder


Carolyn Kremins – President
12:00 PM

Research Presentation: Software is Eating Business Travel

12:35 PM


12:40 PM

Will Agile Tech Startups Disrupt Legacy Corporate Travel Brands?

1:05 PM

What Matters Most to Travel Buyers Post-Pandemic?

1:35 PM

Finding a Path to Safety and Better Standards for Digital Credentials

Paul Meyer

The Commons Project
Co-Founder and CEO


Edward Russell – Airline Reporter
2:00 PM

Event Ends


Event Tech Host

Why You Should Participate

Skift Live events are transformative to businesses and brands.


Learn from the experiences and strategies of the most creative leaders at major travel brands.


Our agendas are jam-packed with opportunities to learn from experts, gain tactical knowledge, and understand the latest trends in travel.


Attendees will hear insights on how tech is disrupting the industry and adapting to consumer demand.

Register Now

If you registered for the live event please use the same email confirmation and event platform to watch recordings.

There are two ways to watch a recording of the event:

On Demand

Access the event platform to watch sessions on demand.

Register and Watch

Master Pass

Access every event in 2021 live and on-demand.

See How it Works

Other Ways to Attend


Skift Research subscribers at every level — personal, professional, and enterprise — get 25% off of the full price of registration. Use promo code RESEARCH21 through the Solo Ticket option, above. If you’re not currently signed in, click “Sign In” on the registration page.


Skift Pro subscribers get 15% off the full price of registration. Use promo code PRO21 through the Solo Ticket option, above. If you’re not currently signed in, click “Sign In” on the registration page.


Group Ticket rates begin at two tickets. 

  • Tickets for two attendees are US$105 each 
  • Tickets for three attendees are US$95 each 
  • Tickets for four to seven attendees are US$85 each 

You can purchase these through our registration portalSelect the number of tickets you need. Discounts will automatically be applied as you add attendees. 

To purchase more than seven tickets, please contact [email protected] for details on creating a custom package


Sponsors receive free passes as well as a 25% discount on additional tickets. You find out details about activations, breakout sessions, special events, and other opportunities by emailing our sales team at [email protected].

Note: We do not offer startup discounts for online events. We have priced these events so that a broader swath of industry professionals can attend.

Register Now

Learn more

Sign up to learn more about Skift conferences throughout 2021.