Business Travel and Future of Work Summit

Original Date March 17, 2021

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A recap of the event’s key insights and learnings from top executives.

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Our Summit

Before the pandemic, the multi-trillion dollar business travel sector was set to experience a dramatic digital transformation, and then the world came to a standstill. With lions of business like Bill Gates proclaiming 50 percent of business travel and over 30 percent of days in the office will go away, and that the single-meeting trip is over, what will the corporate travel sector even look like post-crisis as the future of work and companies goes increasingly digital? With such a vast business landscape, in reality, people still fly in for vital meetings and essential work, but where will they book, how will expectations and preferences shift, and what will spending policies dictate as the world defines the new norms of doing business?

Skift editors, analysts, and special guests held frank conversations and shared predictions from leaders on the future of work and business travel, as well as how travel can best service the rapidly changing needs of companies. We covered the big questions facing this sector:

  • When might demand for corporate travel return across the globe and where will it come from? 
  • Is the future of work and corporate travel now hinged on the future of meetings for an increasingly distributed workforce? 
  • With volumes down, how will competitive pricing and services be impacted in managed travel?
  • Is the divide between legacy TMCs and new tech platforms growing wider? 
  • Will commercial models see a core shift in a world where global crises occur more often? 
  • For suppliers, will a flood of new demand in 2021 bring back higher rates and margins? 
  • For buyers, what’s the new face of their role as employees go remote and safety is even more paramount? 
  • What do buyers want from TMCs and where are they looking for the best value and services post-crisis?
  • How will the hospitality sector transform to adapt to the future business traveler and evolving needs of meeting professionals? 
  • Will technology usurp the value of services in differentiating travel buying? 



Event Tech Host


Wednesday, March 17th

11:00 AM


11:05 AM

How Will TMCs Rebound and Adapt to Business Travel’s New Needs?

Paul Abbott

American Express Global Business Travel


Matthew Parsons – Corporate Travel Editor
11:25 AM

Rebuilding Trust and Tracking Growth as the Industry Recovers

Ariane Gorin

Expedia Group
President, Expedia for Business


Dennis Schaal – Founding Editor, Executive Editor
11:45 AM

How Hospitality Will Evolve to Meet the Future of Work

Rafael Museri

CEO & Co-Founder


Carolyn Kremins – President
12:00 PM

Research Presentation: Software is Eating Business Travel

12:35 PM


12:40 PM

Will Agile Tech Startups Disrupt Legacy Corporate Travel Brands?

1:05 PM

What Matters Most to Travel Buyers Post-Pandemic?

1:35 PM

Finding a Path to Safety and Better Standards for Digital Credentials

Paul Meyer

The Commons Project
Co-Founder and CEO


Edward Russell – Airline Reporter
2:00 PM

Event Ends

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