Skift Global Forum 2020 - Skift Live

sessions
Speakers
Agenda
Sponsors

Sessions

Speakers

Founder and President of Tourism Economics

Oxford Economics

SVP of Global Brands, Loyalty & Insights

Anders Tylman-Mikiewicz

Chief Product Officer

Andrew Watterson

EVP & Chief Commercial Officer

Southwest Airlines

President and CEO

Marriott International

President of Commercial & Growth

MGM Resorts International

Chairman and Senior Executive

IAC and Expedia Group

African Bush Camps

Betsy O’Rourke

Chief Marketing Officer

Managing Director

Blue Cube Travel

Chief Technology Officer

Choice Hotels International

Casper Overbeek

Director of Customer Experience

Chantal Sturk-Nadeau

Executive Director

Destination Canada Business Events

Christian Selchau-Hansen

Co-Founder and CEO

Christopher Evans

Collinson Group

Rwanda Development Board

Head of Strategy and Business Development

Founder and Editor in Chief

The New Consumer

Co-Founder and CEO

Chief Marketing Officer

Managing Director, AWS Travel & Hospitality

Amazon Web Services

Deborah Pevenstein

Chief Revenue Officer

Optii Solutions

Elliott Ferguson

President and CEO

Global Director of Travel

Federico J. González Tejera

Radisson Hotel Group

Founder, SVP & GM

Medallia Zingle

Executive Vice President / Director, The Americas

Geetika Agrawal

Founder and CEO

Vacation with An Artist (VAWAA)

Gertjan Dewaele

Product Innovation Lead

Ingenico ePayments

CEO & President

Booking Holdings

Bermuda Tourism Authority

Gustavo Segura Sancho

Minister of Tourism

Costa Rica Tourism Board

Intrepid Travel

Head of Travel, US

VP, Community and Customer Marketing

Jennifer Wilson-Buttigieg

Co-Owner and Co-President

Valerie Wilson Travel

Joanna Geraghty

President & Chief Operating Officer

Co-Founder and President

Senior Manager, Global Travel

McKinsey & Company

President and CEO

San Diego Tourism Authority

Chief Executive

Singapore Tourism Board

Laurie Gablehouse

Head of Travel Solutions

Ingenico ePayments

Award-winning Science Writer

EVP, Chief Customer Officer

United Airlines

Chief Commercial Officer

Max ZT & Priya Darshini

National Hammered Dulcimer Champion & Grammy-Nominated Vocalist

EVP and Chief Information Officer

American Airlines

Melissa Dalrymple

McKinsey & Company

Vice President, Marketing

Expedia Group Media Solutions

Founder and Managing Director

Six Senses Hotels Resorts Spas

Pauline Rigaudy

Client Partner, Travel, EMEA

Vice Chairman and CEO

VP, Marketing Technology

MGM Resorts Inc.

United Airlines

Sébastien Bazin

Group Chairman & CEO and Luxury & Lifestyle Division CEO

EVP, Global Head of Travel & Hospitality

Publicis Sapient

Stephen Cluskey

Co-founder and CEO

Global Head of Merchant Sales and Acquiring

Sven-Olof Lindblad

Lindblad Expeditions

Virginie De Visscher

Senior Director of Business Development, Economic Sectors

Destination Canada Business Events

Director of Research, Data Product

Agenda

4:00 pm

Opening Event: Travel’s Future Meets the Present World
4:05 pm

The Future of the Industry
- Barry Diller
  
  IAC and Expedia Group
  
  Chairman and Senior Executive
Moderator
Tom Lowry – Editor-in-Chief
4:30 pm

The Pandemic’s Paths Forward
- Laurie Garrett
  
  Award-winning Science Writer
Moderator
Rafat Ali – Founder & CEO
5:00 pm

Adapting to A New Remote Work World
- Darren Murph
  
  GitLab
  
  Head of Remote
Moderator
Rafat Ali – Founder & CEO
5:30 pm

Small Businesses Navigating Unique Challenges
Moderator
Rafat Ali – Founder & CEO

8:30 am

Conference Welcome
8:35 am

State of the Industry Presentation and Panel, hosted by Skift Research in Partnership with McKinsey & Company
Moderator
Seth Borko – Senior Research Analyst
9:00 am

Taking a Long-term View of the Market
- Arne Sorenson
  
  Marriott International
  
  President and CEO
Moderator
Tom Lowry – Editor-in-Chief
9:25 am

How Can Aviation Responsibly Recover From This Crisis?
- Ed Bastian
  
  Delta
  
  CEO
Moderators
Madhu Unnikrishnan, Editor,Jay Shabat, Co-founder, Senior Analyst – Skift Airline Weekly
9:50 am

Can Online Travel Lead Travel’s Recovery?
- Glenn Fogel
  
  Booking Holdings
  
  CEO & President
Moderator
Dennis Schaal – Executive Editor, Founding Editor
10:20 am

Finding a Path of Resilience and Brand Growth
- Keith Barr
  
  IHG
  
  CEO
Moderator
Cameron Sperance – Hospitality Reporter
10:45 am
The State of Digital Transformation in Travel 2020
- Brian Kirkland
  
  Choice Hotels International
  
  Chief Technology Officer
- David Peller
  
  Amazon Web Services
  
  Managing Director, AWS Travel & Hospitality
Moderator
Jeremy Kressmann – Research Editor, SkiftX
11:10 am

Out of a Crisis, Leverage for Long-Term Airline Expansion
- Joanna Geraghty
  
  JetBlue
  
  President & Chief Operating Officer
Moderator
Sean O’Neill – Senior Travel Tech Editor
11:35 am

Staying Agile to Shifts in Travel
- Sébastien Bazin
  
  Accor
  
  Group Chairman & CEO and Luxury & Lifestyle Division CEO
Moderator
Raini Hamdi – Editor-at-Large
12:00 pm
Breakout Session – Personalized Messaging: Driving Loyalty in 2021 and Beyond
- Jason Glas
  
  Criteo
  
  Head of Travel, US
- Pauline Rigaudy
  
  Criteo
  
  Client Partner, Travel, EMEA
Moderator
Darren Frei – Editorial Strategist, SkiftX
12:30 pm

The Decade Ahead: How Destinations Will Adapt
Moderator
Rosie Spinks – Global Tourism Reporter
1:00 pm
Laying the Groundwork for Tourism’s Sustainable Future
- Gustavo Segura Sancho
  
  Costa Rica Tourism Board
  
  Minister of Tourism
Moderator
Jeremy Kressmann – Research Editor, SkiftX
1:20 pm
Preparing for Recovery: A New View on Leisure Travel
- Monya Mandich
  
  Expedia Group Media Solutions
  
  Vice President, Marketing
1:35 pm

Designing The Future: Moving Beyond Wasteful Consumerism
- James Thornton
  
  Intrepid Travel
  
  CEO
- Neil Jacobs
  
  Six Senses Hotels Resorts Spas
  
  CEO
Moderator
Cameron Sperance – Hospitality Reporter
2:00 pm
Fueling Growth Through Digital Transformation
- Jeanne Jones
  
  Amperity
  
  VP, Community and Customer Marketing
- Prakash Ranjan
  
  MGM Resorts Inc.
  
  VP, Marketing Technology
Moderator
Matt Heidkamp – Creative Strategy Director, SkiftX
2:15 pm

Winning Back Traveler Confidence in a Fragmented Industry
- Jennifer Wilson-Buttigieg
  
  Valerie Wilson Travel
  
  Co-Owner and Co-President
- Sven-Olof Lindblad
  
  Lindblad Expeditions
  
  CEO
Moderator
Rosie Spinks – Global Tourism Reporter
2:45 pm
Why Small Businesses Are Essential to Tourism’s Recovery
- Suzan Kereere
  
  Visa
  
  Global Head of Merchant Sales and Acquiring
Moderator
Carolyn Kremins – President
3:00 pm

Managing Through the Industry’s Greatest Crisis
- Scott Kirby
  
  United Airlines
  
  CEO
Moderator
Tom Lowry, Editor-in-Chief
3:30 pm

Adapting to an Evolving Travel Ecosystem
- Peter Kern
  
  Expedia Group
  
  Vice Chairman and CEO
Moderator
Dennis Schaal – Executive Editor, Founding Editor

8:30 am

Deep Dive 1: RETHINKING DESTINATION MARKETING
9:00 am

A Snapshot of the Global Travel Economic Travel Outlook
- Adam Sacks
  
  Oxford Economics
  
  Founder and President of Tourism Economics
9:15 am

Fewer, Better Trips: Finding the New Bucket List Traveler
- Beks Ndlovu
  
  African Bush Camps
  
  Founder
- Betsy O’Rourke
  
  Xanterra
  
  Chief Marketing Officer
Moderator
Colin Nagy – Travel Columnist
9:35 am
How Supporting Local Stakeholders Can Propel Destination Recovery
- Dan Holowack
  
  CrowdRiff
  
  Co-Founder and CEO
Moderator
Darren Frei – Editorial Strategist, SkiftX
9:50 am

Rethinking Growth for Destinations
Moderator
Rosie Spinks – Global Tourism Reporter
10:15 am
Tapping Into Local Innovation to Drive Business Events and Resilient Communities
- Virginie De Visscher
  
  Destination Canada Business Events
  
  Senior Director of Business Development, Economic Sectors
- Chantal Sturk-Nadeau
  
  Destination Canada Business Events
  
  Executive Director
Moderator
Darren Frei – Editorial Strategist, SkiftX
10:30 am

Deep Dive 2: SCALING DIGITAL TRANSFORMATION
10:45 am

Building Technology that Improves the Human Experience
- Maya Leibman
  
  American Airlines
  
  EVP and Chief Information Officer
Moderator
Madhu Unnikrishnan – Editor, Skift Airline Weekly
11:05 am
Leveraging Customer Data to Accelerate COVID-19 Recovery
- Joshua Neckes
  
  Simon Data
  
  Co-Founder and President
Moderator
Matt Heidkamp – Creative Strategy Director, SkiftX
11:20 am

Digital’s Impact on Guest Experience, Growth, and Marketing
- Sooho Choi
  
  Publicis Sapient
  
  EVP, Global Head of Travel & Hospitality
Moderator
Sean O’Neill – Senior Travel Tech Editor
11:35 am

Digital Transformations and initiatives Stemming From the Health Crisis
- Atif Rafiq
  
  MGM Resorts International
  
  President of Commercial & Growth
Moderator
Rafat Ali – Founder & CEO
11:45 am

Deep Dive 3: CONTACTLESS TRAVEL & TECH
12:00 pm

Breakout Session – Reimagining Global Payments to Strengthen Travel’s Recovery
- Laurie Gablehouse
  
  Ingenico ePayments
  
  Head of Travel Solutions
- Gertjan Dewaele
  
  Ingenico ePayments
  
  Product Innovation Lead
Moderator
Matt Heidkamp – Creative Strategy Director, SkiftX
1:00 pm

Skift Research Presentation: Contactless Travel & Tech
- Wouter Geerts
  
  Skift
  
  Director of Research, Data Product
1:10 pm

How Can Contactless Be More Traveler-Centric?
Moderator
Sean O’Neill – Senior Travel Tech Reporter
1:35 pm
Creating Contactless Experiences That Resonate With Guests
- Anders Tylman-Mikiewicz
  
  MGM Resorts
  
  Chief Product Officer
- Ford Blakely
  
  Medallia Zingle
  
  Founder, SVP & GM
Moderator
Jeremy Kressmann – Research Editor, SkiftX
1:45 pm

Deep Dive 4: THE NEW SHAPE OF LOYALTY
1:50 pm

How Loyalty Can Foster a Stronger Recovery for Brands
- Christopher Evans
  
  Collinson Group
  
  Joint CEO
Moderator
Sean O’Neill – Senior Travel Tech Editor
2:15 pm

The Customer-Centric Future of Travel Tech
- Linda Jojo
  
  United Airlines
  
  EVP, Chief Customer Officer
- Christian Selchau-Hansen
  
  Formation
  
  Co-Founder and CEO
Moderator
Jeremy Kressmann – Research Editor, SkiftX
2:30 pm

The Coming Shifts in Travel Loyalty Post-Crisis
Moderator
Cameron Sperance – Hospitality Reporter
2:45 pm

Deep Dive 5: BUSINESS TRAVEL’S REBOUND
2:50 pm

How Hospitality Plans to Entice Business Travelers Back
- Federico J. González Tejera
  
  Radisson Hotel Group
  
  CEO
Moderator
Cameron Sperance – Hospitality Reporter
3:15 pm

Picturing a Corporate Travel Rebound: Smaller, More Efficient
Moderator
Matthew Parsons – Corporate Travel Editor

Supported By

AIG Travel

AWS Travel & Hospitality

Criteo

Destination Canada

Essential Costa Rica

Expedia Group

Ingenico

Master & Dynamic

Medallia Zingle

Simon

Visa

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