The Secret Hero of Travel’s Rebound: How Ancillaries Drive Revenue and Customer Experience
Even as travel demand surges and consumers enthusiastically embrace revenge travel, inflationary pressure, operational snafus, and staffing shortages have introduced new challenges for companies and uncertainties for travelers.
Now more than ever, travelers seek both flexibility and assurance in the face of uncertainty. With loyalty and revenue on the line, how can companies manage this unique inflection point in travel’s return? How can they balance delivering great customer experiences with the imperative to drive more revenue? And how can companies provide consumers the confidence they need to continue traveling?
In this webinar, Skift will sit down with Allianz Partners and JetBlue to explore how companies can help travelers navigate the current travel disruptions, offer greater flexibility, and provide superior customer experiences with the right personalized ancillary products.
What You’ll Learn
- Trends in ancillary booking and the impact of inflation
- Why the right ancillary products will not only help drive more revenue, but deliver more value to customers
- How to leverage personalization to deliver better customer experiences
- Why an innovative partner is key to optimizing both ancillary revenue and customer experiences
Kate Anderson, Creative Content Strategist, SkiftX