Skift Live

Audrey Hendley


American Express Travel

Over the past three decades at American Express, Audrey has distinguished herself as an influential, innovative leader who has driven record results for various businesses across the company. She has accomplished this by delivering products and services that exceed customer expectations, innovating for long-term growth, developing and retaining outstanding diverse talent, and leading efforts that drive ESG initiatives.

American Express Travel is one of the largest multi-channel consumer travel agencies in the world. As President, Audrey is an industry leader, responsible for delivering premium travel and lifestyle services to Card Members through a network of over 7,000 global travel advisors, overseeing the digital travel booking experience, travel benefits and programs, a global network of 1,400 lounges, supplier partnerships, and marketing and engagement strategies for the premium Card Member base. She is also committed to driving initiatives that promote DE&I, support local cultures and economies, and advance climate solutions.

Audrey has earned many of the top awards from American Express and was inducted into the company’s Hall of Fame in 2012. She has received many industry accolades including being named one of the 2018 Irish America Power Women, and she was included on the 2022 Irish America Business 100 List. Audrey’s teams have won the American Express Chairman’s Award for Innovation and she is a member of the company’s corporate ESG and Data Governance committees. As an advocate for women in business, Audrey proudly serves as Chair for the New York Women’s Interest Network (WIN). She is also Chair of the Board for World Education Services (WES), a social enterprise that helps international students and professionals to achieve their educational and professional goals in the United States and Canada.
Audrey is an Honors graduate of Trinity College in Dublin, Ireland where she received her master’s in Marketing Management. She also completed the Governing for Nonprofit Excellence program at Harvard Business School.
Audrey enjoys spending quality time with her family in Westchester, trying out new local restaurants, and traveling.

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