Mark Nasr is Air Canada’s Executive Vice President & Chief Operations Officer. In this role, Mark assumes responsibility of optimization of all aspects of safe, reliable and efficient operations, and elevating the customer experience throughout Air Canada’s worldwide network. He has additional oversight for flight operations, SOC, maintenance and engineering,
airports, in-flight service, contact centres, international operations, crew planning and scheduling, regional express carriers, and onboard cabins and systems.

Mark was previously Executive Vice President, Marketing & Digital and President, Aeroplan with oversight for the design of the airline’s products, services and amenities available to customers worldwide, along with the airline’s brand, marketing communications and commercial sponsorships. His digital portfolio included third party distribution channels and the
design and development of the airline’s digital channels and CRM. He became a member of Air Canada’s executive team in July 2017 when he was appointed Vice President, Loyalty and eCommerce, and subsequently President, Aeroplan, with responsibility for developing the vision and strategies for the transformed Aeroplan loyalty program that successfully
launched in 2020.

Mark joined Air Canada in 2016 as Managing Director, eCommerce, Loyalty Programs and Ancillary Revenues, bringing more than 15 years of experience in the travel and hospitality industry across three continents. After starting his career in hotel operations and revenue management at Hilton, Marriott and IHG properties, he joined the Continental Airlines management team in 2006, initially in Revenue Management and later leading the airline's first Ancillary Revenues practice. In 2010, he joined the United management team, first leading Merchandizing Ancillary Revenues, then Digital
Channels, and finally, as head of Corporate Strategy and Development.

Mark earned a Bachelor of Science degree in Hospitality Business Administration; Concentration in Information Systems Management – Magna Cum Laude honors from Cornell University’s School of Hotel Administration, and he was named one of Crain’s Business 20 in their 20’s. Mark also holds a patent for check-in and ID scanning, a product used by
approximately a dozen airlines, as well as a patent application for airline seating systems.