Mark Weaver is a Managing Director at Microsoft, specializing in the airline industry. Mark partners with American Airlines, Delta, Southwest and Spirit to help elevate customer engagement, enhance employee experience, and identify new revenue streams. With over 25 years in the technology space, including a decade at Microsoft, Mark has led teams and helped others drive greater impact through direct coaching and mentoring. Mark holds a BA in Business from Appalachian State University and an MA in Economics from Oxford University.