Skift Live

Mike Gathright

Senior Vice President & Head of Customer Experience


Mike Gathright joined Hilton in 2015 and currently serves as Senior Vice President and Head of Customer Experience for Hilton, who, for over 100 years, has been dedicated to continuing its tradition of providing exceptional guest experiences. Mike is responsible for overseeing the direct customer channels for the company’s portfolio of 18 world-class global brands and network of more than 6,200 hotels in 118 countries and territories. The Experience Design, Product and Commercial Capabilities teams bring to life integrated experiences in a way that delights customers and makes their interactions with us simpler and more efficient

Prior to joining Hilton, Mike spent 5 years as Head of Americas Customer Service & Global Support Services for, based in Seattle, Wash. Mike spent the first 13 years of his career with Capital One Financial where he held various leadership roles across the credit card, auto finance and mortgage businesses.

Mike serves on the board for the National Organization on Disability, focused on increasing employment opportunities for the 80-percent of working-age Americans with disabilities who are not employed.

Mike holds a BBA in Finance from Baylor University and an MBA from Southern Methodist University.

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