Rebecca Brown is a customer experience leader and industry voice recognized for her practical, people first approach to service transformation. In her role as Executive Vice President of Business Development, she partners with organizations operating in complex, high expectation environments to strengthen customer engagement by aligning people, process, and technology. 

Bringing deep hands on experience across large-scale service operations, Rebecca offers a grounded perspective on leading through change, building trust, and improving experience at scale. Her work focuses on translating operational realities into meaningful CX outcomes, with a strong emphasis on leadership, accountability, and organizational resilience. 

At the Women Leading Travel Forum, Rebecca shares cross industry insights that resonate with travel and hospitality leaders navigating disruption, evolving customer expectations, and the ongoing need to balance digital innovation with empathy driven service. 

Connect with her here