Skift Live

Andrei Papancea

CEO and Chief Product Officer


Andrei Papancea is CEO and Chief Product Officer at NLX where he drives the vision
and strategy of creating and delivering next-generation conversational experiences for organizations across industries. Under his leadership, NLX has raised over $25 million in funding from top venture capital firms, now powers automated customer experiences for some of the world’s biggest brands, and has gained industry recognition that includes winning the 2024 Opus Research Conversational AI Awards and participating in the Comcast NBCUniversal LIFT Labs, Engage’s Cohort 12, and the 2024 Enterprise Connect Innovation Showcase, among others.

With over 10 years of experience in building and managing AI-powered applications and large-scale systems using cloud technologies, Andrei has a strong passion and expertise in developing innovative and scalable solutions that enhance customer engagement and satisfaction, yet are grounded in practicality.

Prior to co-founding NLX, Andrei built the Conversational AI platform for American
Express, processing millions of conversations across AmEx’s main servicing channels. NLX grew out of this experience with Andrei building a platform that solved key challenges around deploying conversational AI at the scale and complexity large enterprises require. He teaches graduate lectures on Cloud Computing and AI Engineering at Columbia University and New York University. Andrei holds a M.S. in Computer Science from Columbia University.

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