Skift Live

Jennifer Hsieh

Vice President, Homes & Villas by Marriott Bonvoy

Marriott International

Jennifer is Vice President of Homes & Villas by Marriott Bonvoy, leading the development and growth of Marriott’s first entry into the home rental business. Under her leadership, Homes & Villas has grown from a concept to a global business with over 150k premium and luxury homes in over 10k destinations for Marriott Bonvoy members, expanding choice in accommodation for all their travel needs. As an award-winning platform in the vacation rental industry, Homes & Villas continues to innovate its platform and guest experiences with recent launches of their Search with GenAI functionality, seamless payment experiences with Bonvoy points, curated collections of remarkable homes and partnerships with Uber Eats and PetCo.

Prior to this role, Jennifer served as VP, CX Innovation, guiding enterprise innovation for the largest hotel company in the world. In her role, she brought together innovation, business strategy, and a deep understanding of consumers to innovate for Marriott’s portfolio of 30 brands. Since joining Marriott, Jennifer has delivered market industry-leading concepts in meetings, reimagined the food & beverage experience in our hotels, designed and launched new business adjacencies, introduced emerging technologies into guest rooms (voice and Internet of Things) and led Marriott’s pilot into the home-sharing industry. She is a frequent speaker on Innovation, Emerging Technologies, Customer-Centricity, and Future Trends in the Short Term Rental Industry. She was named one of the Top 25 most influential people in the meetings industry in 2014, received a Leadership Award in Innovation by Great Places to Work in 2019 and was recognized as one of ten leaders in The Short-Term Rental Industry 2020: Ones to Watch. Jennifer received her MBA from Darden Business School and BA from the University of Virginia. She resides in Bethesda, MD with her husband and three sons.

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