Marilyn Markham is the Vice President of AI Strategy & Automation at American Express Global Business Travel (GBT). In her role, she leads the adoption of artificial intelligence as an enterprise capability, recommends the strategic application of AI to business opportunities, and leads the team of engineers focused on automation. Marilyn is an enterprise systems’ engineer by training but a product strategist at heart. She thrives wherever technology and business intersect to deliver wonderful customer experiences and true business value.