Panel Discussion
Ready for Take Off: Customer Engagement Strategies for 2022 and Beyond


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Ready for Take Off: Customer Engagement Strategies for 2022 and Beyond

The travel industry is making bold strides towards recovery, and companies must navigate the shifts that will continue to occur. As it may take years to reach pre-pandemic levels, brands will have to creatively rethink and boost their customer loyalty strategies, while staying flexible to emerging trends and needs. 

With the right engagement plan, brands can set themselves up to thrive in the transformed landscape and position themselves to capitalize.

In this webinar, Skift will host a moderated discussion with Braze and Skyscanner to glean insights from recent Braze research and explore how travel brands and operators can place customer needs front and center, build relationships in a time of uncertainty, and gain lifelong customer loyalty and trust.


  • Travel and hospitality industry trends in 2021, with new emphasis on health and safety over price, how to navigate messaging around vaccine passports, and a look at some effective customer engagement strategies
  • A deep dive into the state of the industry and what brands are doing across different territories, including APAC, EMEA, and the U.S.
  • Real-world examples of brands and operators who’ve successfully boosted engagement, revenue and retention through innovative strategies and new industry approaches



Dan Marcec, SkiftX Research Editor

Panel Discussion

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Missed the live event? The recording is available on-demand.

Why You Should Participate

Skift Live events are transformative to businesses and brands.


Learn from the experiences and strategies of the most creative leaders at major travel brands.


Our agendas are jam-packed with opportunities to learn from experts, gain tactical knowledge, and understand the latest trends in travel.


Attendees will hear insights on how tech is disrupting the industry and adapting to consumer demand.


Braze is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies. Braze has been recognized as one of Fortune’s 2021 Best Workplaces in NY, Fortune’s 2021 Best Workplace for Millennials, and 2021 UK Best Workplaces for Women by Great Place to Work. The company is headquartered in New York with offices in Berlin, Chicago, London, San Francisco, Singapore, and Tokyo. Learn more at


This virtual event was created by SkiftX, Skift’s in-house creative studio. SkiftX creates content, research, and experiences for travel’s biggest brands. Interested in co-creating an event with us? You find out details about event sponsorships and other custom opportunities by emailing our sales team at [email protected].

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