loyalty and Subscription Summit

Our Summit

Loyalty, like many parts of the travel industry, is undergoing a reset out of the pandemic as brands aim to remain relevant and scramble to capture pent-up demand. The past year has seen an incredible amount of experimentation with consumers, re-hauling of points programs, the launch of new subscription models, and rapid shifts in traveler habits; leaving the overall loyalty and subscription space wide open for new innovations. 

Join Skift editors, analysts, and special guests as we dive into discussions with the leaders across travel who are embracing this new reality, creating travel’s new frontier of subscriptions, and defining the new rules of loyalty. We’ll discuss the big questions facing this sector:

• Will subscriptions foster stronger resilience for brands in the travel industry? 
• How will loyalty become less transactional and more personalized to the traveler experience?
• How loyal are travelers to an airline and do points still matter? 
• What have been the top experiments and successes in revamping loyalty programs that have come out of this pandemic? 
• How do subscription models change travelers’ expectations? 
• What is the new paradigm for how travel, consumer spending, and loyalty intersect?

SPEAKERS

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