Skift Travel Loyalty Summit - Skift Live

sessions
Speakers
Agenda
Sponsors

Speakers

Frederic Lalonde

CEO & Co-Founder

Heather Balsley

SVP, Global Loyalty & Partnerships

Senior Vice President, Products, Marketing and eCommerce

Managing Vice President of U.S. Card

Grenada Tourism Authority

Prashant Sharma

V.P. – Loyalty

Deloitte Consulting LLP

Director of Research, Data Product

Agenda

11:00 am

Welcome
11:03 am

Skift Research Presentation
- Wouter Geerts
  
  Skift
  
  Director of Research, Data Product
11:10 am

The Evolution of Airline Loyalty and Innovating to Engage Customers
- Prashant Sharma
  
  Delta
  
  V.P. – Loyalty
Moderator
Brian Sumers – Editor-at-Large
11:30 am
Powering Next Generation Travel, Loyalty, and Rewards
- Matt Knise
  
  Capital One
  
  Managing Vice President of U.S. Card
- Frederic Lalonde
  
  Hopper
  
  CEO & Co-Founder
Moderator
Darren Frei – Branded Content Editor, SkiftX
11:45 am

How Are Hotels Revamping Their Programs to Stay Competitive?
- Heather Balsley
  
  IHG
  
  SVP, Global Loyalty & Partnerships
Moderator
Sean O’Neill – Senior Hospitality Editor
12:05 pm
How Loyalty Strategies Are Driving Travel Innovation
- Rob MacLean
  
  Points.com
  
  CEO
Moderator
Dan Marcec – Research Editor, SkiftX
12:20 pm

New Paths to Building Tourism Loyalty
- Petra Roach
  
  Grenada Tourism Authority
  
  CEO
- Ramya Murali
  
  Deloitte Consulting LLP
  
  Principal
Moderator
Lily Girma – Global Tourism Reporter
12:40 pm

Modernizing Loyalty to Adapt to Travel’s Future
- Mark Nasr
  
  Air Canada
  
  Senior Vice President, Products, Marketing and eCommerce
Moderator
Brian Sumers – Editor-at-Large
1:00 pm

Event Ends

Supported By

Capital One Travel

Hopper

Points

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