Skift Global Forum 2021 - Skift Live

sessions
Speakers
Agenda
Sponsors

Sessions

Speakers

Executive Chairman

Sandals Resorts International

JetBlue Travel Products

Anthony Capuano

President and CEO

Marriott International

American Express Travel

Managing Director & CEO

President and CEO

Southwest Airlines

Co-Founder & CEO

Investor and Co-Founder

Carleigh Jaques

SVP & General Manager

Cybersource, a Visa solution

Caroline Beteta

President & CEO

Visit California

Caryn Seidman Becker

Co-Founder, Chairman, & CEO

Christopher Nassetta

President & CEO

President & CEO

Dara Khosrowshahi

Managing Director, AWS Travel & Hospitality

Amazon Web Services

Dr. Lynn Minnaert

Academic Director & Clinical Associate Professor

Jonathan M. Tisch Center of Hospitality at New York University

Elliott Ferguson

President and CEO

Francis Davidson

Co-Founder & CEO

Frederic Lalonde

CEO & Co-Founder

George Turner

Chief Commercial & Technology Officer

IHG Hotels & Resorts

CEO and President

Booking Holdings

Founder and Senior Managing Director

Multi-Instrumentalist

Jacqueline Gifford

Editor in Chief

Travel + Leisure

VP, Community and Customer Marketing

The Travel Foundation

Joseph Rajadurai

VP & General Manager, Travel & Hospitality

McKinsey & Company

Made Music Studio

Chief Marketing Officer

Wyndham Hotels & Resorts

Deafinitely Wanderlust

National Hammered Dulcimer Champion

Max ZT & Priya Darshini

National Hammered Dulcimer Champion & Grammy-Nominated Vocalist

President and Chief Executive Officer

Travel + Leisure Co.

Michael Trauttmansdorff

Director, Product Management, Travel

Naledi K. Khabo

Africa Tourism Association

Founder & Managing Partner

Vice Chairman and CEO

Family Travel Association

VP & GM, Travel

Multi-Instrumentalist

Sébastien Bazin

Group Chairman & CEO and Luxury & Lifestyle Division CEO

Head of Research

President and CEO

Chief Product & Technology Officer

Wendy Olson Killion

Senior Vice President

Expedia Group Media Solutions

Agenda

5:00 pm

Opening Event Welcome and Intro to The Future of Human Mobility
- Rafat Ali
  
  Skift
  
  CEO/Founder
5:05 pm

The Future of Human Mobility and Forces Uprooting Us, with Dr. Parag Khanna
- Parag Khanna
  
  FutureMap
  
  Founder & Managing Partner
Moderator
Rafat Ali, Founder & CEO
5:30 pm

The Future of Human Mobility and the Long Term Affects on Travel: A Fireside With Airbnb’s Brian Chesky
- Brian Chesky
  
  Airbnb
  
  Co-Founder & CEO
Moderator
Rafat Ali, Founder & CEO
6:00 pm

Reception on TWA Hotel Tarmac
8:00 pm

Event Ends

8:45 am

Conference Welcome
- Rafat Ali
  
  Skift
  
  CEO/Founder
9:00 am

World Music Performance
- Max ZT & Priya Darshini
  
  National Hammered Dulcimer Champion & Grammy-Nominated Vocalist
9:05 am
Rebooting Customer Experience to Bring Back the Magic of Travel: Presentation and Panel, hosted by Skift Research in Partnership with McKinsey & Company
9:30 am

Charting a Path for Growth Amid Travel’s Uncertain Rebound
- Anthony Capuano
  
  Marriott International
  
  President and CEO
Moderator
Cameron Sperance, Hospitality Reporter
9:55 am

Finding New Strategies for the Road Ahead
- Dara Khosrowshahi
  
  Uber
  
  CEO
Moderator
Dennis Schaal, Executive Editor & Founding Editor
10:25 am
Building Back Better: Traveler Trends & Insights Driving Recovery
- Wendy Olson Killion
  
  Expedia Group Media Solutions
  
  Senior Vice President
10:45 am
Networking Break
11:15 am

Steering Through International Travel’s Volatile Recovery
- Ben Smith
  
  Air France-KLM
  
  CEO
Moderator
Edward Russell, Airlines Reporter
11:40 am
40 Years of Sandals Resorts: Bringing the Caribbean to Travel’s World Stage
- Adam Stewart
  
  Sandals Resorts International
  
  Executive Chairman
Moderator
Carolyn Kremins, President
11:55 am

Skift Research Presentation: Mapping Future Travel Trends
- Seth Borko
  
  Skift
  
  Head of Research
12:05 pm
The Power of Belonging – Putting the World on Vacation Through Subscription Travel
- Michael Brown
  
  Travel + Leisure Co.
  
  President and Chief Executive Officer
- Jacqueline Gifford
  
  Travel + Leisure
  
  Editor in Chief
Moderator
Carolyn Kremins, President
12:20 pm

Meeting User Needs and Supporting the Travel Ecosystem
- Richard Holden
  
  Google
  
  VP & GM, Travel
Moderator
Seth Borko, Senior Research Analyst
12:45 pm

Attendee Lunch and Networking
1:00 pm

Online Breakout Session: Utilizing Google Travel Products to Help Capture Pent-Up Demand
- Michael Trauttmansdorff
  
  Google
  
  Director, Product Management, Travel
1:45 pm

Welcome Back and World Music Performance
- Max ZT
  
  National Hammered Dulcimer Champion
- Isaac Alderson
  
  Multi-Instrumentalist
1:45 pm

Welcome Back
1:50 pm

Investor Predictions on the Future of Travel
- Greg O’Hara
  
  Certares
  
  Founder and Senior Managing Director
Moderator
Rafat Ali, Founder & CEO
2:10 pm

Family Travel’s New Importance in the Larger Travel Ecosystem
2:25 pm

The Evolution of Luxury Travel
- Audrey Hendley
  
  American Express Travel
  
  President
Moderator
Rafat Ali, Founder & CEO
2:40 pm

How Can Metasearch Evolve to Inspire Travelers, and Will it Work?
- Axel Hefer
  
  Trivago
  
  Managing Director & CEO
Moderator
Sean O’Neill, Senior Travel Tech Editor
2:55 pm
Digital Transformation: Building What’s Next in Travel
- David Peller
  
  Amazon Web Services
  
  Managing Director, AWS Travel & Hospitality
- Tom Kershaw
  
  Travelport
  
  Chief Product & Technology Officer
Moderator
Jeremy Kressmann, Research Editor, SkiftX
3:20 pm

What Will the Future of Travel Sound Like?
- Lauren McGuire
  
  Made Music Studio
  
  President
3:30 pm
Networking Break
4:00 pm

Alternative Accommodations 3.0: No Longer the Alternative
- Carl Shepherd
  
  HomeAway
  
  Investor and Co-Founder
- Francis Davidson
  
  Sonder
  
  Co-Founder & CEO
Moderator
Sean O’Neill, Senior Travel Tech Editor
4:20 pm
Designing Smart Digital Strategies for a Changing World
- Joseph Rajadurai
  
  Cognizant
  
  VP & General Manager, Travel & Hospitality
- George Turner
  
  IHG Hotels & Resorts
  
  Chief Commercial & Technology Officer
Moderator
Jeremy Kressmann, Research Editor, SkiftX
4:35 pm

Exploring the World of Travel While Deaf
- Marlene Valle
  
  Deafinitely Wanderlust
  
  Founder
4:45 pm

Why Travel Can No Longer Afford to Ignore Social Issues
- Naledi K. Khabo
  
  Africa Tourism Association
  
  CEO
- Jeremy Sampson
  
  The Travel Foundation
  
  CEO
Moderator
Lebawit Lily Girma, Global Tourism Reporter
5:10 pm

Powering Travel Beyond the Booking to Boost Recovery
- Peter Kern
  
  Expedia Group
  
  Vice Chairman and CEO
Moderator
Dennis Schaal, Executive Editor & Founding Editor
5:35 pm

How We Live and Work Has Changed for Good, Will Travel?
- Christopher Nassetta
  
  Hilton
  
  President & CEO
Moderator
Rafat Ali, Founder & CEO
6:00 pm
Reception on the TWA Tarmac
7:00 pm

Event Ends

8:50 am

Welcome Back
8:55 am

World Music Performance
- Max ZT
  
  National Hammered Dulcimer Champion
- Samir LanGus
  
  Multi-Instrumentalist
9:00 am

Aviation’s Inflection Point: How the U.S. Moves Forward From Here
- Bob Jordan
  
  Southwest Airlines
  
  President and CEO
Moderator
Madhu Unnikrishnan, Editor, Airline Weekly
9:25 am

Why Travel Needs to Work Together as it Rebuilds
- Glenn Fogel
  
  Booking Holdings
  
  CEO and President
Moderator
Dennis Schaal, Executive Editor & Founding Editor
9:50 am

Future Growth in Luxury, Lifestyle, and Sustainability
- Sébastien Bazin
  
  Accor
  
  Group Chairman & CEO and Luxury & Lifestyle Division CEO
Moderator
Cameron Sperance, Hospitality Reporter
10:05 am
Customer Data 2.0: Insights to Build Long-Term Loyalty
- Jeanne Jones
  
  Amperity
  
  VP, Community and Customer Marketing
- Lisa Checchio
  
  Wyndham Hotels & Resorts
  
  Chief Marketing Officer
Moderator
Jeremy Kressmann, Research Editor, SkiftX
10:20 am

Where Do U.S. Destinations Go From Here?
Moderator
Lebawit Lily Girma, Global Tourism Reporter
10:50 am
Morning Networking Break
11:15 am

Speculating Hospitality’s Biggest Opportunities in the Decade Ahead
- Tyler Morse
  
  MCR Hotels
  
  Chairman & CEO
Moderator
Rafat Ali, Founder & CEO
11:35 am
Transformation in Travel: Spotlight on Payments
- Carleigh Jaques
  
  Cybersource, a Visa solution
  
  SVP & General Manager
Moderator
Wouter Geerts, Senior Research Analyst
11:50 am

A Return to Experience: Building New Models for Travel’s Future
- Stephen Kaufer
  
  Tripadvisor
  
  President and CEO
Moderator
Seth Borko, Senior Research Analyst
12:10 pm

Future of SuperApps and Mobile
- Frederic Lalonde
  
  Hopper
  
  CEO & Co-Founder
Moderator
Dennis Schaal, Executive Editor & Founding Editor
12:35 pm

Technology’s Role in Safely Re-Connecting the Globe
- Caryn Seidman Becker
  
  CLEAR
  
  Co-Founder, Chairman, & CEO
Moderator
Sean O’Neill, Senior Travel Tech Editor
1:00 pm

Conference Ends

Supported By

<img loading="lazy" decoding="async" width="250" height="34" data-src="https://live.skift.com/wp-content/uploads/2024/08/TG-r-250w-c_blue.png" class="attachment-large size-large lazyload" alt="AIG Travel" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 250px; --smush-placeholder-aspect-ratio: 250/34;" /><noscript><img loading="lazy" decoding="async" width="250" height="34" data-src="https://live.skift.com/wp-content/uploads/2024/08/TG-r-250w-c_blue.png" class="attachment-large size-large lazyload" alt="AIG Travel" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 250px; --smush-placeholder-aspect-ratio: 250/34;" /><noscript><img loading="lazy" decoding="async" width="250" height="34" src="https://live.skift.com/wp-content/uploads/2024/08/TG-r-250w-c_blue.png" class="attachment-large size-large" alt="AIG Travel" />

<img loading="lazy" decoding="async" width="400" height="89" src="https://live.skift.com/wp-content/uploads/2020/11/2020_Amperity_Logo_Black-1-e1599597389431-400x89-1.png" class="attachment-large size-large" alt="Amperity &" srcset="https://live.skift.com/wp-content/uploads/2020/11/2020_Amperity_Logo_Black-1-e1599597389431-400x89-1.png 400w, https://live.skift.com/wp-content/uploads/2020/11/2020_Amperity_Logo_Black-1-e1599597389431-400x89-1-300x67.png 300w, https://live.skift.com/wp-content/uploads/2020/11/2020_Amperity_Logo_Black-1-e1599597389431-400x89-1-200x45.png 200w, https://live.skift.com/wp-content/uploads/2020/11/2020_Amperity_Logo_Black-1-e1599597389431-400x89-1-150x33.png 150w" sizes="(max-width: 400px) 100vw, 400px" />

<img loading="lazy" decoding="async" width="600" height="120" src="https://live.skift.com/wp-content/uploads/2021/05/AWS-For-TravHosp-Logo-Black-1024x205.png" class="attachment-large size-large" alt="AWS For Travel and Hospitality" srcset="https://live.skift.com/wp-content/uploads/2021/05/AWS-For-TravHosp-Logo-Black-1024x205.png 1024w, https://live.skift.com/wp-content/uploads/2021/05/AWS-For-TravHosp-Logo-Black-300x60.png 300w, https://live.skift.com/wp-content/uploads/2021/05/AWS-For-TravHosp-Logo-Black-768x154.png 768w, https://live.skift.com/wp-content/uploads/2021/05/AWS-For-TravHosp-Logo-Black-1536x308.png 1536w, https://live.skift.com/wp-content/uploads/2021/05/AWS-For-TravHosp-Logo-Black-200x40.png 200w, https://live.skift.com/wp-content/uploads/2021/05/AWS-For-TravHosp-Logo-Black-400x80.png 400w, https://live.skift.com/wp-content/uploads/2021/05/AWS-For-TravHosp-Logo-Black-150x30.png 150w, https://live.skift.com/wp-content/uploads/2021/05/AWS-For-TravHosp-Logo-Black.png 1678w" sizes="(max-width: 600px) 100vw, 600px" />

Clear

Cognizant

<img loading="lazy" decoding="async" width="600" height="181" src="https://live.skift.com/wp-content/uploads/2021/05/cognizantArtboard-3@2x-1024x309.png" class="attachment-large size-large" alt="Cognizant" srcset="https://live.skift.com/wp-content/uploads/2021/05/cognizantArtboard-3@2x-1024x309.png 1024w, https://live.skift.com/wp-content/uploads/2021/05/cognizantArtboard-3@2x-300x90.png 300w, https://live.skift.com/wp-content/uploads/2021/05/cognizantArtboard-3@2x-768x232.png 768w, https://live.skift.com/wp-content/uploads/2021/05/cognizantArtboard-3@2x-1536x463.png 1536w, https://live.skift.com/wp-content/uploads/2021/05/cognizantArtboard-3@2x-200x60.png 200w, https://live.skift.com/wp-content/uploads/2021/05/cognizantArtboard-3@2x-400x121.png 400w, https://live.skift.com/wp-content/uploads/2021/05/cognizantArtboard-3@2x-150x45.png 150w, https://live.skift.com/wp-content/uploads/2021/05/cognizantArtboard-3@2x.png 1579w" sizes="(max-width: 600px) 100vw, 600px" />

Expedia Group

<img loading="lazy" decoding="async" width="400" height="100" src="https://live.skift.com/wp-content/uploads/2020/11/1_EG-MeSo-Default-5-1-400x100-1.png" class="attachment-large size-large" alt="Expedia Group" srcset="https://live.skift.com/wp-content/uploads/2020/11/1_EG-MeSo-Default-5-1-400x100-1.png 400w, https://live.skift.com/wp-content/uploads/2020/11/1_EG-MeSo-Default-5-1-400x100-1-300x75.png 300w, https://live.skift.com/wp-content/uploads/2020/11/1_EG-MeSo-Default-5-1-400x100-1-200x50.png 200w, https://live.skift.com/wp-content/uploads/2020/11/1_EG-MeSo-Default-5-1-400x100-1-150x38.png 150w" sizes="(max-width: 400px) 100vw, 400px" />

Google

Hopper

Mastercard

McKinsey

<img loading="lazy" decoding="async" width="591" height="189" src="https://live.skift.com/wp-content/uploads/2021/05/McK_ScriptMark_RGB_McKDeepBlue.png" class="attachment-large size-large" alt="McKinsey" srcset="https://live.skift.com/wp-content/uploads/2021/05/McK_ScriptMark_RGB_McKDeepBlue.png 591w, https://live.skift.com/wp-content/uploads/2021/05/McK_ScriptMark_RGB_McKDeepBlue-300x96.png 300w, https://live.skift.com/wp-content/uploads/2021/05/McK_ScriptMark_RGB_McKDeepBlue-200x64.png 200w, https://live.skift.com/wp-content/uploads/2021/05/McK_ScriptMark_RGB_McKDeepBlue-400x128.png 400w, https://live.skift.com/wp-content/uploads/2021/05/McK_ScriptMark_RGB_McKDeepBlue-150x48.png 150w" sizes="(max-width: 591px) 100vw, 591px" />

Sandals

<img loading="lazy" decoding="async" width="600" height="188" data-src="https://live.skift.com/wp-content/uploads/2021/05/39902097-1024x321.png" class="attachment-large size-large lazyload" alt="Sandals" data-srcset="https://live.skift.com/wp-content/uploads/2021/05/39902097-1024x321.png 1024w, https://live.skift.com/wp-content/uploads/2021/05/39902097-300x94.png 300w, https://live.skift.com/wp-content/uploads/2021/05/39902097-768x241.png 768w, https://live.skift.com/wp-content/uploads/2021/05/39902097-200x63.png 200w, https://live.skift.com/wp-content/uploads/2021/05/39902097-400x125.png 400w, https://live.skift.com/wp-content/uploads/2021/05/39902097-150x47.png 150w, https://live.skift.com/wp-content/uploads/2021/05/39902097.png 1100w" data-sizes="(max-width: 600px) 100vw, 600px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600/188;" /><noscript><img loading="lazy" decoding="async" width="600" height="188" src="https://live.skift.com/wp-content/uploads/2021/05/39902097-1024x321.png" class="attachment-large size-large" alt="Sandals" srcset="https://live.skift.com/wp-content/uploads/2021/05/39902097-1024x321.png 1024w, https://live.skift.com/wp-content/uploads/2021/05/39902097-300x94.png 300w, https://live.skift.com/wp-content/uploads/2021/05/39902097-768x241.png 768w, https://live.skift.com/wp-content/uploads/2021/05/39902097-200x63.png 200w, https://live.skift.com/wp-content/uploads/2021/05/39902097-400x125.png 400w, https://live.skift.com/wp-content/uploads/2021/05/39902097-150x47.png 150w, https://live.skift.com/wp-content/uploads/2021/05/39902097.png 1100w" sizes="(max-width: 600px) 100vw, 600px" />

Travel + Leisure

<img loading="lazy" decoding="async" width="600" height="140" src="https://live.skift.com/wp-content/uploads/2021/05/NEW_TL_logo-1024x239.png" class="attachment-large size-large" alt="Travel + Leisure" srcset="https://live.skift.com/wp-content/uploads/2021/05/NEW_TL_logo-1024x239.png 1024w, https://live.skift.com/wp-content/uploads/2021/05/NEW_TL_logo-300x70.png 300w, https://live.skift.com/wp-content/uploads/2021/05/NEW_TL_logo-768x179.png 768w, https://live.skift.com/wp-content/uploads/2021/05/NEW_TL_logo-1536x358.png 1536w, https://live.skift.com/wp-content/uploads/2021/05/NEW_TL_logo-2048x477.png 2048w, https://live.skift.com/wp-content/uploads/2021/05/NEW_TL_logo-200x47.png 200w, https://live.skift.com/wp-content/uploads/2021/05/NEW_TL_logo-400x93.png 400w, https://live.skift.com/wp-content/uploads/2021/05/NEW_TL_logo-150x35.png 150w" sizes="(max-width: 600px) 100vw, 600px" />

TWA Hotel

Visa

<img loading="lazy" decoding="async" width="600" height="194" src="https://live.skift.com/wp-content/uploads/2020/11/vbm_blu01.png" class="attachment-large size-large" alt="Visa" srcset="https://live.skift.com/wp-content/uploads/2020/11/vbm_blu01.png 900w, https://live.skift.com/wp-content/uploads/2020/11/vbm_blu01-300x97.png 300w, https://live.skift.com/wp-content/uploads/2020/11/vbm_blu01-768x248.png 768w, https://live.skift.com/wp-content/uploads/2020/11/vbm_blu01-200x65.png 200w, https://live.skift.com/wp-content/uploads/2020/11/vbm_blu01-400x129.png 400w, https://live.skift.com/wp-content/uploads/2020/11/vbm_blu01-150x49.png 150w" sizes="(max-width: 600px) 100vw, 600px" />

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